Privacy Policy

Our contact details

Dolphin Tec

Unit 12, Highgrove Farm Light Industries, Seaford, Pinvin, Nr. Pershore, Worcestershire, WR10 2LF

01386 718500

info@dolphintec.co.uk

www.dolphintec.co.uk

 The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details).
  • Customer Financial Information for use in management of your account.
  • Other information Relevant to the provision of services.
  • Website user statistics: including cookies; online identifier; web forms; IP addresses; activity logs; unique device identifiers and geo-location data.
  • Employee data relevant to facilitate employment. 

How we get the personal information and why we have it?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To enable management of your account and provide our services.
  • For marketing purposes, we may contact you with relevant products we supply which may be of interest. There will be an option to Unsubscribe from this in the email.

We may also receive personal information indirectly, from the following sources in the following scenarios:

  • From any of our product and or supply partners to enable us to provide a service or product.

We may use and store relevant contact details which are available in the public domain such as websites/search engines or social media, to perform marketing tasks.  You have the right to have these details removed at any time., just email info@dolphintec.co.uk.

We use the information that you have given us in order to perform our obligations in accordance with any contract that we may have with you or it is in our legitimate interest or a third party’s legitimate interest to use personal information in such a way to ensure that we provide the Services in the best way that we can.

We may share this information with our third-party service providers such as contractors or agencies to enable us to provide the service or products you request.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting info@dolphintec.co.uk

We have a contractual obligation

 

How we store your personal information?

We are committed to keeping the personal information provided to us secure and we will take reasonable precautions to protect personal information from loss, misuse or alteration.

We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:

  • unauthorised access;
  • improper use or disclosure;
  • unauthorised modification; and
  • unlawful destruction or accidental loss.

All of our members, employees, workers and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all visitors to the Site and all users of our Services.

How long do we store your personal data?

Regarding visitors to the Site, will retain relevant personal information for at least three years from the date of our last interaction with you and in compliance with our obligations under the EU General Data Protection Regulation (or similar legislation around the world) (or for longer as we are required to do so according to our regulatory obligations or professional indemnity obligations).

Regarding personal information we have processed as part of providing the Services to any client, we will retain relevant personal information for at least six years from the date of our last interaction with that client and in compliance with our obligations under the EU General Data Protection Regulation (or similar legislation around the world) (or for longer as we are required to do so according to our regulatory obligations or professional indemnity obligations). We may then destroy such files without further notice or liability. If you request your files and documents, we may charge you for the costs of copying a duplicate.

If personal information is only useful for a short period e.g. for specific marketing campaigns, we may delete it. 

Your data protection

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain .

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at

DolphinTec

Unit 12, Highgrove Farm Light Industries, Seaford, Pinvin, Nr. Pershore, Worcestershire, WR10 2LF

info@dolphintec.co.uk

If you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

info@dolphintec.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk